Coronavirus – Update
Updated July 2020
We are NOW OPEN – Whoo!
The facilities (showers, toilets and pot-wash) WILL be open however we will be operating with safety measures and restrictions in place. We are doing this to protect ourselves and our staff, please be patient and we thank you for your understanding. We will be maintaining social distancing of 2 meters where we can otherwise it will be 1m+.
Track & Trace and Visitors
WHEN STAYING WITH US WE ASK; PLEASE DO NOT INVITE FRIENDS AND FAMILY TO VISIT YOU.
This is to maintain a safe working environment for ourselves, our staff and everyone else staying on site, AND ALSO TO COMPLY WITH THE GOVERNMENT’S TRACE AND TRACE PROGRAMME.
Click HERE to find out more about the safety measures that we intend to implement as they will affect your stay with us. We appreciate your understanding. If you already have a reservation with us, or plan to book a stay please take time to read this information.
We receive requests every day for information about coronavirus (COVID-19) and what it could mean for your holiday plans in 2020. The situation in the UK changes daily – the latest government guidance can be found at gov.uk/coronavirus
We will be doing everything possible to keep you updated but please understand that this is unchartered territory for all of us.
Whether you have booked a holiday in the next couple of weeks or are planning one for this year or next, our frequently asked questions below aim to help you understand the next steps you should take. Please read these before contacting us; we as you can appreciate we are very busy at this time and it may take us longer than usual to respond to you.
If your stay is after 4th July 2020:
All is good! However as your booking is now not within a government lockdown period and campsites are now re-opening from the 4th July we will not be offering refunds, our standard Terms and Conditions and Cancellation policies apply. If you wish to postpone or cancel for whatever reason we suggest you contact us as soon as possible as many people have already postponed their travel dates so the remainder of the summer/autumn periods are going to be very busy, changing your dates in line with our terms now means it is more likely you will be able to secure your preferred dates.
If this is happens we will look into re-booking your holiday for dates next year. Please email us.
If you haven’t already heard from us directly, please contact us using the email address shown in your booking confirmation email and await our response. Please be patient as we are inundated with correspondence!
We send automated reminders two weeks prior to arrival so please make your balance payment as normal otherwise your reservation may be cancelled.
Please email info@thehideaway.org