***COVID-19 UPDATE*** 15th September 2020
The latest government announcement does not mean you cannot come if you are more than 6 people, (i.e you have booked more than one pitch/unit). The pitches/units are adequately (more than 2 meters) apart and there are no more than 4 or 6 persons permitted in/on one unit/pitch anyway. To all intents and purposes so long as you keep to your pitch or unit after the 14th September you will not be breaking the law even if you are meeting family or friends at The Hideaway.You just cannot all sit together in one tent or gazebo, and/or be closer than 2 meters from one another.You could for example all sit around one campfire but just at opposite sides so as to maintain the 2 meter distance.Our normal cancellations and amendments policy applies, we are not offering refunds or date changes at this time.Please be aware that from 14th September anyone not keeping to the 6-person rule will be breaking the law and we as a business have been asked to report anyone breaking this rule! We will then be left with no alternative but to ask you to leave with no refund offered.I have copied some info extracted from the BH&HPA (British Holiday and Holiday Parks Association) below;ENGLANDRule of Six
A useful explanation of the different application of the Rule of Six in the four countries of the UK is provided by the BBC here.
The rules are quite different:
- a maximum of six in any setting, including children in England but with no limit on the number of households
- in Northern Ireland, the rule of six applies indoors with a limit of two households
- children under 12 are excluded in counting the six in Scotland but with a maximum of two households indoors and out
- in Wales, children under 11 are excluded, and the rule of 6 applies indoors requiring only members of the ‘exclusive extended household’.
Guidance on the rule in England confirms that whilst holidays and stays in second homes are permitted, ‘you should not go on holiday in England with people you do not live with (or who are not in your support bubble) in a group larger than 6 people’. Westminster Government have confirmed that where people are now on holiday in breach of the rule of six, then they should make immediate changes to comply.
Despite calls to exclude children from the English rule of six, Westminster Government have confirmed there are no plans to do so, but the hope is that the rule should apply for as short a time as possible.
Whilst the legal obligation is currently on the individual to comply with the rule of six, regulations will be laid for England this week so that there will be enforcement against ‘egregious’ breeches by businesses.
The Government COVID-19 secure guidance for England on this link has been updated to include both:
- the track and trace and
- the rule of six requirements.
The facilities (showers, toilets and pot-wash) REMAIN OPEN as they were before with strict safety measures and restrictions in place. We are doing this to protect ourselves and our staff, please be patient and we thank you for your understanding. We will be maintaining social distancing of 2 meters where we can otherwise it will be 1m+.
Track & Trace and Visitors
WHEN STAYING WITH US WE ASK; PLEASE DO NOT INVITE FRIENDS AND FAMILY TO VISIT YOU.
This is to maintain a safe working environment for ourselves, our staff and everyone else staying on site, AND ALSO TO COMPLY WITH THE GOVERNMENT’S TRACE AND TRACE PROGRAMME.
Click HERE to find out more about the safety measures that we have implemented as they will affect your stay with us. We appreciate your understanding. If you already have a reservation with us, or plan to book a stay please take time to read this information.
We receive requests every day for information about coronavirus (COVID-19) and what it could mean for your holiday plans in 2020 and 2021. The situation in the UK changes daily – the latest government guidance can be found at gov.uk/coronavirus
We will be doing everything possible to keep you updated but please understand that this is unchartered territory for all of us.
Whether you have booked a holiday in the next couple of weeks or are planning one for this year or next, our frequently asked questions below aim to help you understand the next steps you should take. Please read these before contacting us; we as you can appreciate we are very busy at this time and it may take us longer than usual to respond to you.
If your stay is after 4th July 2020:
All is good! However as your booking is now not within a government lockdown period and campsites are now re-opening from the 4th July we will not be offering refunds, our standard Terms and Conditions and Cancellation policies apply. If you wish to postpone or cancel for whatever reason we suggest you contact us as soon as possible as many people have already postponed their travel dates so the remainder of the summer/autumn periods are going to be very busy, changing your dates in line with our terms now means it is more likely you will be able to secure your preferred dates.
If this is happens we will look into re-booking your holiday for dates next year. Please email us.
If you haven’t already heard from us directly, please contact us using the email address shown in your booking confirmation email and await our response. Please be patient as we are inundated with correspondence!
We send automated reminders two weeks prior to arrival so please make your balance payment as normal otherwise your reservation may be cancelled.
Please email info@thehideaway.org