Here are a few of the most Frequently Asked Questions and a Picture Gallery showing some of our luxurious Facilities!
Q. I want to check prices and availability, how do I do this?
A. In the menu to the right click on ‘Tariffs & Terms’ to check prices. To check availability simply click on ‘Check Availability & Book’ and enter the dates you want to check, you will then be told how many pitches are still available.
Q. How do I make a reservation at The Hideaway?
A. As we are a family run business and do not have an army of staff waiting to answer your call, reservations for The Hideaway can only be made via our website.
Q. We would like a fire pit, will we be able to have one?
A. Yes, all pitches now have fire pits! 🙂
Q. What time can we check-IN and what time do we need to check-OUT by?
A. Check-IN between 2pm & 6pm.
You will NOT be-able to check in or pitch your tent before this time, if you do you will be asked to move it as pitches are allocated prior to arrival.
Check-OUT BY 11am please. Unfortunately we are unable to offer late check-outs.
Q. Is the campsite child friendly/safe?!
A. Yes as long as common sense is used…! There is an un-guarded beck with deep pools and steep banks and a dis-used railway embankment with sudden and hidden drop-offs running parallel to the campsite, please keep an eye on your children, they are your responsibility not ours! There is plenty of open space on the campsite for your children to play safely under the watchful eye of responsible parents..!
Q. We want to book a pitch next to our friends/family, how do we do this?
A. When booking online via our website enter your arrival/departure dates and all other required details and you will be presented with a drop-down menu showing the available pitches for your stay, choose the pitch that is next to your friends (if it is available).
We will try our VERY BEST to pitch you next to your friends/family but please be aware that this may not always be possible, especially if someone has booked a pitch too small for their tent and have to be moved to a larger pitch!
Q. How do I book more than one pitch?
A. Each pitch needs to be booked separately however once you have entered your details for the first pitch you will be allocated a username a password which can be used to make further bookings eliminating the need to enter all your contact details again, you will just need to amend the numbers of adults/children/extras/etc for additional pitches. You can see which pitches are available as per above.
Q. We are due to arrive @The Hideaway within the next 14 days but the weather looks terrible can we move our booking to a later date?
A. I am afraid moving your booking now would mean you lose your reservation and it would be classed as a cancellation with no refund offered.
Q. I have a balance to pay for our booking with you, how do I pay this?
A. If the booking was made through our website; click on the link below and enter your booking number and the surname the booking was made under.
For PitchUp.com bookings; please send BACS payments to sort 08-92-50 / acc no. 68289643 or via PayPal to email ‘firstname.lastname@example.org’ OR call us with your card details.
Q. How do we get married @The Hideaway?!
A. Fill out the enquiry form under the section Weddings@The Hideaway on the website and we will be in touch!
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